Orlo Support

Contact support

Email superdipj@gmail.com. Include the app version, iOS version, country, what you expected, what happened, and safe reproduction steps. Never email passwords, API keys, verification codes, signed purchase data, presigned links, or private body photos.

Generated Preview is unavailable

Confirm that a front-facing full-body reference is saved, the look contains either a top and bottom or one one-piece, no more than one optional outerwear item is selected, consent and adult eligibility are current, quota remains, and the device is online. Shoes, bags, accessories, underwear, swimwear, and specialty pieces are not rendered in version 1.

A gray unavailable state can also mean the current country, provider privacy approval, service health, quality gate, or spend safety control is not active. Restarting or buying Plus does not override those safeguards. Your selected look should remain available while you address an eligible setup step.

Purchases and membership

Use Restore Purchases in Settings to ask Apple to restore a verified entitlement. Use Manage Subscription to view, change, or cancel renewal in your Apple Account. These are separate actions. Deleting Orlo does not cancel Plus. Apple controls billing, refunds, renewal timing, and localized prices.

If Plus is active in Apple's subscription settings but Orlo remains locked, restore purchases, check the network, wait briefly for Apple verification, and reopen Orlo. Contact support with the product name and approximate purchase time, but never send a receipt signature or full transaction payload.

Wardrobe and iCloud

Wardrobe items sync through your private iCloud account. Confirm iCloud Drive is enabled for Orlo and there is storage available. Local-only body references and Generated Previews do not sync or restore from backup.

Removing a garment hides it immediately and provides a 10-second Undo. After that window, its CloudKit record and cutout assets are permanently deleted. A historical outfit can show an unavailable slot without retaining a copied thumbnail.

Privacy and deletion

Settings lets you revoke future remote processing, delete the body reference and all previews derived from it, and delete app-managed content. Cloud or service deletion may require a network connection and retry. Content deletion does not cancel a subscription or reset purchase and lifetime preview records.

For an access, correction, deletion, or other privacy request, email superdipj@gmail.com. Identity verification and lawful retention limits may apply.

Accessibility and languages

Orlo supports English, Spanish, and German, Dynamic Type, VoiceOver, Voice Control, Reduce Motion, and Reduce Transparency. Report inaccessible controls or untranslated text to support with the screen name and preferred language.

Report unsafe output

Stop using and delete a Generated Preview if it depicts nudity, sexualization, a child, harmful body alteration, or another critical identity or safety failure. Report the job time and safe context to support without attaching the private body image unless support explicitly provides an approved secure method.